Thank you for accessing the myCampusAgent(mycampusagent.com) website (“Site“) operated by Yongo Realty.
1. Informations We Collect
There are three categories of information that we collect. We collect a variety of information from our customers and visitors to the website. As described below some information is automatically collected when you visit our website, and some you provide to us when registering or filling out a form, creating a listing or booking an accommodation or communicating with us.
1.1 Information Collected Automatically: Whenever you visit our website, our web servers automatically collect non-personal information such as the domain name of the internet access provider, the internet protocol address used to connect the computer to the internet, the average time spent on our Website, pages viewed, information searched for, access times, and other relevant statistics.
1.2 Information you Provide Us: If you provide us with personal information by filling out a form, registering for an account, creating a listing, booking an accommodation or contacting us, we collect that personal information. For example, if you register on our website, we collect your name, e-mail address and password. If you make a booking or create a listing with us, we collect the personal information you provide to us such as your billing and payment information. If you contact our customer services agents, you may also provide us with personal information that we collect.
1.3 Information about Your Transactions with us: When you book an accommodation, we collect all of your order information, such as the type of accommodation you booked and the costs of the accommodation.
2. Using Your Personal Information
Personal Data about our customers is an important part of our business and we shall only use your personal data for the following purposes and shall not keep such personal data longer than is necessary to fulfil these purposes:
To help us identify you when you contact us.
To help us identify accounts and services which you could have from us from time to time.
Enable us operate, protect, improve, and optimize Mycampusagent by carrying out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information.
Personalize or otherwise customize your experience by, among other things, ranking search results or showing ads based on your search, booking history, and preferences.
Provide customer service
Send you service or support messages, such as updates, security alerts, and account notifications.
Verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide).
To help us to administer and to contact you about improved administration of any accounts, listings and booking services we have provided in the past.
To help prevent and detect fraud or loss.
Conduct investigations and risk assessments.
Comply with our legal obligations
To allow us to contact you in any way (including e-mail, telephone, visit, and text or social media messages) about services offered by us unless you have previously asked us not to do so.
To help facilitate bookings, we may share your information with other Members as follows:
3.1 When you as a Subscriber submits a booking request, certain information about you is shared with the Partner, including your full name, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the booking, like your phone number, the booking, such as your full name, phone number, and Accommodation address.
3.2 When you as a Partner have a confirmed booking, certain information is shared with the Subscriber to coordinate
3.3 We do not share your billing and payout information with other Members.
3.4 Profiles, Listings, and other Public Information.
3.4.1 myCampusAgent allows you publish information that is visible to the general public. For example: Parts of your public profile page, such as your first name, your bio, and City, are publicly visible to other users.
3.4.2 Public Listing pages are publicly visible and include information such as the Accommodation’s approximate location (neighbourhood and city), Listing description, calendar availability, the Partner’s public profile photo, aggregated demand information (like page views over a period of time), and any additional information the Partner chooses to share.
3.4.3 After completing a booking, Subscribers and Partners may write reviews and rate each other. Reviews are a part of your public profile page.
3.4.4 If you submit content in a public forum or social media post, or use a similar feature on MyCampusAgent, that content is publicly visible.
3.5 Required by Law
We may disclose Personally Identifiable Information if required to do so by law or in the good faith belief that such action is necessary to (a) conform with the requirements of the law or comply with legal process served on us, or (b) act in urgent circumstances to protect the personal safety of users of our service or members of the public. To the extent practicable and legally permitted, we will attempt to advise you prior to any such disclosure, so that you may seek a protective order or other relief limiting such disclosure.
4. Communications from our Site
Pursuant to you registering on our site, you will receive emails that confirm specific actions you requested. You will receive notifications confirming your registration, the successful verification of email addresses and bank accounts, if required, and confirmation of successful bookings. You will also receive progress updates on the status of your booking requests. These are transactional notifications that you cannot opt out of receiving, as they are in place to protect the security of your account and your personal information. We may also send you responses to emails you send us, if appropriate or applicable. From time to time, we will also send user surveys, requests for user feedback regarding user experience and site operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, please opt out in any offer email you receive from us.
5. Age Restriction
You affirm that you are over the age of majority and have the right to contract in your own name, and that you have read the above authorization and fully understand its contents.
7. Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as to safeguard and secure the information we collect online.
In addition to our own substantial efforts, you can take several precautions to protect the security of your computer and personal information. For instance, when you are creating an account, endeavour to use a well-chosen password. You should avoid using any information that others can easily learn about you, such as a family member’s name or birthday, and you can also use special characters in place of letters. You may change the password as often as you wish by going to “My Profile” and selecting “Change Password.” We also recommend that you change your password frequently. You can also install and regularly update antivirus and firewall software to protect your computer from external attacks by malicious users. When you are finished with a session on our site, be sure that you log out and close the browser window.
myCampusAgent authorizes only those persons who need to know your personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.
8. The Data that we Retain
We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a financial institution.
myCampusAgent is statutory obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and credit card processors.
Therefore, even after closing your myCampusAgent account, we will retain certain data to comply with these obligations.
Problem Signing In
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please e-mail us immediately at [email protected]
myCampusAgent sends an e-mail notice confirming acceptance of the booking you made to the e-mail address you provided to us when signing up for a Mycampusagent account. If you receive a confirmation for a booking you did not make, please e-mail us immediately at [email protected]
Updated August 2nd , 2019.